Last Updated: October 28, 2025

At Pass2Certify, customer satisfaction is our top priority. We want you to feel confident and secure when purchasing our verified exam dumps and practice tests.

1. Money-Back Guarantee

We offer a 30-Day Money-Back Guarantee on all exam preparation materials.
If you fail your certification exam despite using our verified dumps and following the provided study guides, you may be eligible for a full refund.

2. Refund Eligibility

To qualify for a refund, you must:

  • Submit a valid exam failure report issued by the testing authority within 30 days of purchase.
  • Provide proof of purchase (order number or invoice).
  • Confirm that you have not shared, distributed, or resold our products.

Refunds will not be granted in the following cases:

  • Change of mind or accidental purchase.
  • Product already downloaded and accessed successfully.
  • Violation of our Terms of Service or misuse of materials.

3. Process for Requesting a Refund

To request a refund, please contact us at support@pass2certify.com with:

  1. Your full name and order number
  2. Exam details and failure report
  3. Reason for the refund request

Our support team will review your case within 3–5 business days and respond with approval or denial.

4. Refund Method

Approved refunds are issued via the same payment method used for the original purchase. Depending on your bank or payment provider, it may take 5–10 business days for the refund to reflect in your account.

5. Product Replacement

If you receive an outdated or incorrect file, contact our support team within 24 hours of purchase. We’ll immediately replace it with the latest, updated version — free of charge.

6. Contact

If you have any questions about this policy, reach us anytime at:
📧 support@pass2certify.com
📞 (406) 555-0120